Support

Write to post@mymetras.com. We answer within 1 business day.

Please include your phone model, your system version (iOS or Android) and a short description of what happened. A screenshot helps. Do not send us your videos unless we ask: the app checks them on your device and we never need them to look into a problem.

Many answers are in the FAQ on the Post Metras page: what is checked, which platforms are covered, languages, and what Pro adds.

Post Metras Pro is bought through the App Store or Google Play, so the store handles the payment and the refund. We cannot refund a store purchase ourselves.

App Store (iPhone): open reportaproblem.apple.com, sign in with the Apple Account that bought it, choose the purchase and select Request a refund.

Google Play (Android): open Google Play, then Payments & subscriptions, Budget & history, choose the order and request a refund. Google also explains its refund options in Play help.

In the European Union you have a 14-day right to withdraw from a digital purchase, and the store processes that request under its terms. If a refund does not work or you are unsure what to do, write to us and we will help you find the right step. Nothing here limits your rights as a consumer.